IS-U&CRM Integration - How to Add Extra Fields to Business Agreements in SAP CRM
1. ObjectiveThis blog describes how to add additional fields to Business Agreements (BUAG) in releases SAP CRM 2007 and SAP CRM 7.0 (i.e. Customer-specific fields).2. PrerequisitesSAP CRM 2007 or SAP...
View ArticleClik here to view.
Attachment Attribute: Visible in Search
I tried to use them to perform the search and I expected only the attachment instances belonging to the given product I specified in INSTID are returned. To my surprise, the query result includes not...
View ArticleCustomer Engagement, Do Take it Personally
Customer Engagement is a white-hot topic. Everybody is talking about it, but there is a big difference between those who can "walk the walk and those who "talk the talk". The best way to create...
View ArticleClik here to view.
One order trace tool CRMD_TRACE_SET
Recently I am helping customer to measure the performance of APIs in function group CRM_ORDER_API and find this trace tool. 1. use tcode CRMD_TRACE_SET to activate the trace mode:2. run the one order...
View ArticleCustomer Intelligence: Are Companies Asking the Right Questions?
In a world where everyone is mobile, businesses will need to ensure that their customer engagement strategies are using data effectively “How do I attract more customers?”It seems such a simple...
View ArticleSearch for Outbound Mails in the Agent Inbox
So far, no direct search for outbound SAPoffice e-mails sent from the Interaction Center (IC) was supported in the agent inbox in IC. Agents could only indirectly search for outbound e-mails by opening...
View ArticleReplace polling in CRM Interaction Center by ABAP Push Channel
As of SAP enhancement package 3 (SP03) for SAP CRM 7.0, the Interaction Center (IC) utilizes ABAP Push Channel (APC) fordetail information on APC refer to blog...
View ArticleClik here to view.
Omni-channel Consumer Engagement ..by enriching consumer profile across...
CRM and sales automation systems have existed for many years now. Many of them are in transactional /automation systems. The need of the hour is omni-channel consumer engagement system, let’s discuss....
View ArticleClik here to view.
Customizing the Interaction Centre Account Information Context Area
Two lines are available to display account and contact information after confirmation of an account/contact. The first line is generally used for account name and second is used for contact name by...
View ArticleClik here to view.
SAP CRM EHP3 SP04 Social Media Integration Solution New Features
Dear friends, Thanks a lot for being intersted in SAP CRM social media integration solution, now our latest release EHP03 SP04 is released to market, you can download and try it out in case you are...
View ArticlePartner Redetermination
Two of the most common question from users where they are dealing with Partner Determination issues are “Why are the partner not been re-determined after I changed other partner in the document?” and...
View ArticleIS-U&CRM Integration - How to Add Extra Fields to Business Agreements in SAP CRM
1. ObjectiveThis blog describes how to add additional fields to Business Agreements (BUAG) in releases SAP CRM 2007 and SAP CRM 7.0 (i.e. Customer-specific fields).2. PrerequisitesSAP CRM 2007 or SAP...
View ArticleClik here to view.
Default transaction types for opportunity create in SAP CRM
Objective: If there are multiple opportunity types are active in the CRM then while creating the opportunity systems gives a pop-up window to select the opportunity type. By following the steps below...
View ArticleClik here to view.
Release the Power of SAP CRM with WeChat Integration
What is WeChat? WeChat is a free mobile social media App from Tecent Corp., China. With WeChat, mobile users can send text/voice/image/video messages to their friends, groups, for free. WeChat also...
View ArticleClik here to view.
Analysis chats in crm by using htmlb:charts
This is all about my requirement.I wondered how can I implement analysis chats without bi/bo integration. Even I didn’t till I got this kind of requirement.Usually SAP CRM Analytics provides business...
View ArticleClik here to view.
Client-based Groupware integration
Client-based groupware integration enables you to synchronize tasks, appointments, and contacts between Microsoft Outlook or IBM Lotus Notes and SAP CRM so that you can access from the groupware client...
View ArticleClik here to view.
Redetermine conditions in sales orders massively using BOL
ComponentSuuport PachageBBPCRMSAPKU70204SAP_ABASAPKA73105SAP_BASISSAPKB73105WEBCUIFSAPK-73105INWEBCUIF The scnenario We want to redetermine all the conditions of sales orders without modifying any data...
View ArticleClik here to view.
Enhancing CRM Action Container
CRM Actions are really usefull functionality when we need running some codes in specific conditions. We have lots of options on customize conditions.CRM consultants are of course familier with action...
View ArticleProfessional Edition Arrived
Finally the professional edition ofdesktop connectionis ready for shipment. This version covers a complete set of main functionality which are:Accounts create, maintain and delete of accounts and the...
View ArticleClik here to view.
Search in attachment of business objects using enterprise search
Is anyone puzzled that CRM enterprise search could not consider attachment in its search scope? The good news is, from CRM 7.0 Ehp3 SP02, attachment information such as content, name, description, file...
View Article