I am working on SAP CRM since 2004. In all these years i have worked on different
Versions : CRM 4.0, CRM 5, CRM 6 and CRM 7.1,7.2, 7.3
Industries : Utilities, Public Sector, Healthcare, Education
Modules : Sales, Service, Marketing, Loyalty, IS-U Integration (Domestic & Business Customers)
With help of series of blogs i would like to share my experiences, challenges and solutions provided